Return Policy
In order to return merchandise, you must obtain a RAN number from our customer service department.
You may return any unopened merchandise (except Skincare, Hair care & vitamin/supplement items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping.
We charge a 25% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will unfortunately not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless the error was incurred on our end.
We do not offer refunds or exchanges on Skincare, Hair care & vitamin/supplement items due to health reasons. Please make your selections carefully.
We require the following information to process your return.
(If this information is not included, we will be unable to process your return.) - RAN number
- Full name and address
- Phone number
- E-mail address
- Packing slip
- Original Order ID/Confirmation Number
- Your reason for returning the merchandise
You will receieve an email notification with our return information.
All returns must be shipped back to PlasticSurgeryShop.com using a traceable courier. (i.e.: UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by PlasticSurgeryShop.com and tracking information cannot be provided; will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange**
If your package is returned to PlasticSurgeryShop.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $6.95 re-shipping fee.
Cancel Your Order
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Service Representative using the methods below:
cs@plasticsurgeryshop.com
Claims
You must notify us within 15 days from the date of your order if you did not receive it.
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